Refund & Cancellation Policy

1. Free Plan

The Free plan requires no payment method and can be used indefinitely within its usage limits, so there is nothing to refund or cancel on it.

2. Cancelling a Paid Plan

You can cancel a paid subscription (Starter, Growth, or Pro) at any time from Settings → Billing in your dashboard. Cancelling takes effect immediately — your account reverts to the Free plan right away, and you keep access to your data (contacts, conversations, automations) under the Free plan's limits.

3. Refunds

We do not provide prorated or partial refunds for the unused portion of a billing period when you cancel. Since subscriptions are billed monthly, this caps any unused amount at a single month's fee.

If you were charged in error — for example, a duplicate charge or a payment taken after you had already cancelled — contact us (Section 6) and we will investigate and refund a confirmed billing error in full.

4. Failed Payments & Suspension

If a renewal payment fails, your account enters a short grace period during which you can update your payment method from Settings → Billing. If it remains unresolved, your account is suspended — AI replies, broadcasts, cards, and automations pause, but your dashboard and data stay accessible so you can fix billing and resume.

5. How Refunds Are Processed

Payments are processed by Razorpay. Any approved refund is issued back to the original payment method through Razorpay, and typically reflects within 5-7 business days depending on your bank.

6. Contact Us

Billing questions or a refund request can be sent to: